Terms & Conditions

About This Document

Last updated: 31 August 2026

These Terms and Conditions ("Terms") are issued by Akron Logic, trading as Akron Logic, a business established and operating in Bangladesh. They form the contract between Akron Logic and any person or organisation that uses the website at akronlogic.com, requests a quotation, places an order, or pays for services.

Legal entity: Akron Logic
Trading name: Akron Logic
Trading address: 267/17, Flat 7/E, Bankers Complex-01, New Town, Demra, Dhaka 1361, Bangladesh
Trade Licence number: TRAD/DSCC/007474/2026
TIN: (to be confirmed)
BIN / VAT registration: (to be confirmed)
Site: akronlogic.com
Time zone for all deadlines in these Terms: Asia/Dhaka (GMT+6)

Our contact channels for enquiries, billing, complaints and data-protection matters are listed in the section headed "Contact".

In these Terms, "we", "us" and "our" mean Akron Logic. "You", "your", the "Client" and the "Customer" mean the person or organisation contracting with us.

These Terms govern the sale of our services. Our payment gateway is an independent processor and is not a party to this contract. Nothing on the gateway's own website, and no term of the gateway's own agreements, creates any obligation owed to you by Akron Logic beyond what is written here.

Acceptance and Scope

By browsing akronlogic.com, creating an account, submitting an enquiry or quotation request, signing a proposal or statement of work, or making any payment to us, you confirm that you have read, understood and accepted these Terms. If you do not accept them, you must not use the site or engage our services.

Where you accept these Terms on behalf of a company, partnership, society or other organisation, you warrant that you are authorised to bind that organisation, and "you" then means both you and that organisation.

We may update these Terms from time to time in accordance with the section headed "Amendments to These Terms". Your continued use of the site or of our services after an updated version is posted constitutes acceptance of the updated version.

The following documents are incorporated into these Terms by reference and form part of your contract with us. Where a conflict arises, these Terms prevail unless the incorporated document expressly states otherwise for the subject matter it covers.

Privacy Policy
Refund and Return Policy
Delivery Policy
Acceptable Use Policy
Cookie Policy
Any signed proposal, quotation, statement of work, order form or service schedule issued by us and accepted by you.

Definitions

Client or Customer means the person or organisation that requests, orders, receives or pays for the Services.
Services means the professional and technical services described in the section headed "Services Offered", as further particularised in a Quotation, proposal, statement of work or order form.
Deliverable means any software, source code, configuration, design file, document, report, dataset, credential set or other output that we are contracted to provide to you.
Order means your acceptance of a Quotation, statement of work or order form, by written confirmation, electronic acceptance on akronlogic.com, or payment of the advance instalment.
Milestone means an identified stage of an engagement, defined in the statement of work, to which a defined scope, delivery date and payment instalment are attached.
Acceptance means your written confirmation that a Deliverable or Milestone conforms to the agreed specification, or the expiry of the review period described in the section headed "Delivery of Services" without written rejection.
Payment Gateway means Easy Payment System (EPS), operated by Optimum Solution and Services Limited (OSSL), the third-party payment service provider through whose hosted checkout page card and wallet payments to us are captured and authorised.
Working Day means Sunday to Thursday inclusive, excluding Bangladesh government holidays and any day declared a public holiday in Dhaka. Fridays, Saturdays and gazetted holidays are not Working Days.
Counting of periods. Where a period in these Terms is expressed in Working Days it is counted in Working Days; where it is expressed in calendar days, months or years it is counted in calendar time.
Transaction Date means the date on which a payment is authorised on the Payment Gateway, as shown on your payment receipt.
Site means the website published at akronlogic.com and any subdomain of it.

Eligibility to Contract

You may contract with us only if you have the capacity to enter into a binding contract under the Contract Act, 1872 and the other laws of Bangladesh applicable to you.

You must be at least 18 years of age. We do not knowingly contract with, or accept payment from, minors.
If you are contracting for an organisation, the individual accepting these Terms must be a director, partner, proprietor or other duly authorised signatory of that organisation.
You must not be a person or entity barred from receiving services under the laws of Bangladesh or under any sanctions regime that applies to us.
You must use a payment instrument that you are lawfully entitled to use, in your own name or in the name of the organisation you represent.

We may require documentary evidence of age, identity, incorporation or signing authority before accepting an Order, and may decline or cancel an Order where that evidence is not supplied.

Account Registration and Accuracy of Information

Some parts of the Site, including client portals, quotation tools and order forms, require you to register an account or to submit contact and billing information.

You must provide your true full name or registered entity name, a working email address, a reachable mobile number and a complete billing address.
You must keep that information current, and update it promptly when it changes.
You are responsible for all activity carried out under your account credentials.
You must keep your password, access tokens and any one-time password (OTP) confidential. We will never ask you for your password, card PIN, CVV or an OTP by email, telephone or messaging application. Any such request is fraudulent and should be reported to support@akronlogic.com.
You must notify us immediately at support@akronlogic.com if you suspect unauthorised access to your account.

We may suspend or close an account, refuse an Order, or withhold delivery where registration or billing information is incomplete, inconsistent, or cannot be verified, or where we reasonably suspect impersonation or unauthorised use of a payment instrument.

How we handle the personal data you supply is set out in our Privacy Policy.

Services Offered

Akron Logic is an information technology services company. We sell professional services and related supply, not consumer goods. Depending on the Order, the Services may include any of the following.

Custom software development, including business applications, workflow systems and internal tools.
Web application development, corporate websites, portals and e-commerce implementations.
Mobile application development for Android and iOS.
User interface and user experience design, including research, wireframes, design systems and prototypes.
Systems integration, data migration, and integration with third-party and government platforms.
API design, development, documentation and integration, including payment gateway integration on behalf of clients.
Maintenance, enhancement and technical support retainers, including agreed response and resolution targets.
Managed hosting, cloud provisioning, server administration, monitoring and backup services.
Domain registration and renewal, DNS management and SSL certificate provisioning.
Resale of third-party software licences, subscriptions and cloud services, subject to the third-party vendor's own licence terms.
IT infrastructure supply, configuration and support, including networks, endpoints and on-premises equipment.
Cybersecurity services, including security assessment, hardening, compliance readiness support and incident response assistance.
Technology talent sourcing, staff augmentation and managed engineering teams.
Training and capability development for client staff.

A description of a service on the Site is an invitation to request a quotation. It is not an offer capable of acceptance, and it does not fix a price, a scope or a delivery date. Only a Quotation or statement of work issued by us defines what we are contracted to supply.

We may add, modify or withdraw service lines at any time. Withdrawal of a service line does not affect an Order already accepted by us.

Quotations, Orders and Contract Formation

Every engagement begins with a written Quotation, proposal or statement of work that states the scope, the Deliverables, the price and the currency it is stated in, the payment structure and the indicative schedule.
Unless the document itself states a different period, a Quotation is valid for 30 calendar days from its date of issue, after which it lapses and must be re-issued.
A Quotation is an offer by us. No contract is formed, and no work begins, until we have received your written acceptance of the Quotation and, where an advance instalment is stated, cleared receipt of that advance payment.
An order placed through the Site, and any payment made through the Payment Gateway, constitutes your offer to purchase. It is accepted only when we confirm acceptance in writing by email, or when we begin performance of the Services, whichever occurs first.
We may refuse or cancel any Order before acceptance, at our discretion, including where the scope is outside our competence, where capacity is unavailable, where the requested work would breach these Terms or applicable law, or where verification under the sections headed "Eligibility to Contract" or "AML, KYC and Sanctions" is not satisfied.
Where we refuse an Order after payment has been captured, we will arrange a full refund under our Refund and Return Policy, returned to the original payment method, on the issuing bank's or wallet provider's own processing schedule.
A purchase order, standard terms of business or supplier form issued by you does not vary these Terms unless we accept the variation in a document signed by an authorised representative of Akron Logic.

Pricing, Currency and Taxes

Prices are quoted, invoiced and charged in Bangladeshi Taka (BDT) unless the Quotation or order states another currency. Where it does, the currency named on the invoice is the currency of that contract, and every reference to an amount in these Terms is to an amount in that currency. We currently invoice in BDT or in United States Dollars (USD).
Prices are exclusive of Value Added Tax (VAT), supplementary duty and any other indirect tax, unless the Quotation states in words that the price is tax-inclusive. Applicable VAT is added at the prevailing statutory rate and shown separately on the invoice.
Where the law requires you to deduct tax at source, including advance income tax (AIT) or VAT deducted at source, you must deduct at the correct statutory rate, pay the deducted amount to the relevant authority, and deliver the certificate of deduction to us within a reasonable period. Until the certificate is received we may treat the deducted amount as unpaid.
Any withholding, levy, bank charge or gateway convenience fee imposed on your side of a payment is borne by you. The amount we receive net of such deductions, other than a lawful deduction of tax at source supported by a certificate, must equal the invoiced amount.
International clients are billed and pay in BDT unless the accepted Quotation, order or a separate written agreement specifies another currency. Where a foreign card or wallet is used, the amount debited in your local currency is determined by your issuer's exchange rate and charges, over which we have no control.
Third-party pass-through items, including domain fees, certificates, cloud consumption and software licences, are charged at the vendor's prevailing rate. Vendor price changes and currency movements may change the renewal price. We will notify you before a materially changed renewal is charged.
Published or estimated prices may change at any time before an Order is accepted. Once an Order is accepted, the agreed price is fixed for the agreed scope, subject only to the section headed "Change Requests and Scope".

Payment Terms

Accepted payment methods, and the card schemes, mobile financial services and bank channels we support, are listed on our Payment Methods page.

Payment may be taken through the Payment Gateway, or settled directly to Akron Logic by bank transfer, account-payee cheque or, for customers outside Bangladesh paying a USD invoice, by USDT stablecoin. The methods available for a given order are stated on the invoice. A directly settled payment is not processed by the Payment Gateway, and is subject to the same identity and source-of-funds checks as any other payment.
Card and mobile wallet payments are captured through the hosted checkout page of the Payment Gateway, Easy Payment System (EPS), operated by Optimum Solution and Services Limited (OSSL). You are redirected to the gateway's own hosted checkout environment to enter your payment credentials.
Akron Logic does not receive, store, process or transmit your full card number, expiry data, CVV, card PIN or any OTP. Those details are entered on, and handled by, the Payment Gateway. We receive only a transaction reference, the amount, the status of the payment and, where the gateway provides it, a masked instrument identifier.
Unless the Quotation states otherwise, engagements are invoiced against an advance instalment followed by Milestone instalments, with the final instalment due on completion.
Invoices are payable within 7 Working Days of the invoice date, unless a different due date is stated on the invoice or in the statement of work.
Retainer, hosting, domain and subscription fees are payable in advance for each service period and are not pro-rated on early termination, except where our Refund and Return Policy provides otherwise.
If an invoice is not paid by its due date we may, on written notice, suspend work, withhold Deliverables, withhold transfer of intellectual property, suspend hosting or support, and charge interest on the overdue amount at 1.5% per month calculated daily from the due date until payment. We may also recover reasonable costs of collection.
Payment obligations are not suspended by a dispute over an unrelated invoice or Milestone. You must pay all undisputed amounts on time and raise disputed items in writing under the section headed "Complaints and Escalation".
A payment is treated as made only when the funds are irrevocably credited to us. A payment that is later reversed, charged back or dishonoured is treated as never having been made, and the underlying debt revives.

Delivery of Services

A full description of how each service is delivered, and of the point at which delivery is complete, is set out in our Delivery Policy. In summary:

Software, web and mobile development is delivered electronically, by deployment to an agreed environment or by handover of source code, builds and documentation through an agreed repository or transfer channel. Delivery is complete when the Deliverable is deployed or made available to you at the agreed location.
Design work is delivered electronically, as source design files and exported assets. Delivery is complete when the files are made available to you.
Hosting, managed services and subscriptions are delivered by provisioning the service and issuing access credentials. Delivery is complete when the environment is live and credentials are issued.
Domain registration and licence resale are delivered when the registration or licence key is issued in your name or to the account you nominate. These are effected by third-party registries and vendors and, once issued, are ordinarily non-reversible.
Support and maintenance retainers are delivered continuously across the service period. Delivery is measured by the availability of the service during that period, not by any single ticket.
Training and consulting are delivered on the agreed dates, in person or online. Delivery is complete on conclusion of the session.

Unless the statement of work sets a different period, you must review a Milestone or Deliverable and either accept it or give written notice of non-conformity within 5 Working Days of delivery. If you do not do so, and no written rejection is received, the Milestone or Deliverable is deemed accepted. Use of a Deliverable in production, or its public release, constitutes Acceptance.

Delivery dates are estimates given in good faith and are dependent on your timely performance of the obligations in the section headed "Client Obligations". Time is not of the essence unless a statement of work says so expressly and in writing.

Once a service has been delivered and accepted, the rules on refunds after delivery set out in our Refund and Return Policy apply.

Client Obligations

The delivery of technology services is a joint undertaking. You agree to:

Nominate a single authorised point of contact with the authority to give approvals and sign off Milestones.
Provide content, data, branding assets, specifications and business rules in the agreed format and by the agreed dates.
Provide timely access to systems, environments, accounts, credentials, third-party vendors and staff that we reasonably require.
Obtain and maintain all licences, consents and permissions needed for materials you supply to us, and warrant that those materials do not infringe any third party's rights and are not unlawful.
Respond to review requests, questions and approval items within the review periods set out in the statement of work.
Maintain your own backups of your data and content, and test any Deliverable in a non-production environment before release.
Comply with the vendor terms of any third-party platform used in the engagement.

If your delay, or the delay of a third party under your control, prevents us from proceeding, the schedule is extended by at least the period of the delay. Where a delay exceeds 15 Working Days, we may re-plan the engagement, re-price the remaining work to reflect the cost of the interruption, invoice for work completed to date, and release reserved team capacity to other clients. Standby, remobilisation and idle-resource charges, where they apply, are stated in the statement of work.

Change Requests and Scope

The scope of an engagement is limited to the Deliverables described in the accepted Quotation or statement of work. Anything not described there is out of scope.

Any request to add, remove or alter scope must be raised in writing as a change request, by email to your engagement contact or to support@akronlogic.com.
We will assess the request and issue a written change order stating the revised scope, the additional or reduced fee in the currency of the original order, and the effect on the schedule.
Work on a change proceeds only after you approve the change order in writing. Verbal instructions, chat messages and meeting remarks are not authorisation to change scope.
An approved change order varies the affected Order only. All other terms of these Terms and the statement of work continue unchanged.
We are not liable for delay to the original schedule caused by a change order, nor for a Milestone date that becomes unachievable because of a change you requested.

Cancellation, Refunds and Chargebacks

The complete rules, including the categories of service that are refundable and the deductions that apply to work already performed, are set out in our Refund and Return Policy. In summary:

Cancellation must be requested in writing to support@akronlogic.com and takes effect only when we acknowledge it in writing.
On cancellation you remain liable for all work performed and all third-party costs irrevocably committed up to the effective date of cancellation.
Approved refunds are returned to the original payment method used for the transaction, on the issuing bank's or wallet provider's own processing schedule. We do not control, and cannot commit to, the time an issuer takes to post a credit to your statement.
We do not refund to a different card, account, wallet or person from the one that made the payment, except where the original instrument is closed and lawful evidence of entitlement is provided.
You must raise any dispute about a transaction in writing within 15 calendar days of the Transaction Date. After that period the transaction is treated as final and conclusively correct as between you and us, and we may decline to reopen it. This deadline runs independently of any separate right you may have against your card issuer or wallet provider.
Before initiating a chargeback, you agree to contact us first at support@akronlogic.com and allow us a reasonable opportunity to resolve the matter. Raising a chargeback for services that were delivered and accepted, or in place of the dispute process in these Terms, is a breach of these Terms.
Where a chargeback is raised without justification, we may contest it with the acquiring bank and the Payment Gateway using our delivery records, correspondence, access logs and Acceptance evidence, may suspend or terminate the affected services, and may recover from you the unpaid amount together with any fee or cost charged to us as a consequence.
We make no representation about the outcome of any chargeback, dispute or arbitration conducted by a bank, card scheme or payment service provider. Those outcomes are determined by third parties under their own rules and on their own timescales.

Intellectual Property

All intellectual property that we owned or developed before the engagement, and all intellectual property developed by us independently of the engagement, remains our property. This includes our frameworks, libraries, boilerplate, internal tooling, design systems, methodologies, know-how and reusable components ("Background IP").
Subject to full payment of all sums due under the relevant Order, we assign to you the intellectual property rights in the bespoke Deliverables created specifically for you under that Order. The assignment takes effect only on receipt of full and cleared payment, and until then you hold no licence to use the Deliverables in production.
Where a Deliverable incorporates our Background IP, we grant you, on the same condition of full payment, a non-exclusive, non-transferable, perpetual licence to use that Background IP solely as embedded in and as necessary to operate the Deliverable. That licence does not permit you to extract, relicense, resell or distribute the Background IP as a standalone product.
Deliverables may incorporate third-party or open-source components. Those components are licensed to you by their own licensors under their own terms, not by us, and we grant no rights in them beyond passing through the applicable licence. You are responsible for complying with those licence terms in your use of the Deliverable.
You retain ownership of all content, data, trade marks and materials you supply to us, and grant us a licence to use them for the sole purpose of performing the Services.
You grant us the right to identify you as a client and to describe the engagement in general terms in our portfolio, case studies, proposals and tender submissions, using your name and logo. You may withdraw this right at any time by written notice to contact@akronlogic.com, and we will remove the reference from materials within our control within a reasonable period.
Nothing in these Terms transfers ownership of the Site, our brand, our logos or the content published on akronlogic.com.

Confidentiality

Each party may receive information from the other that is marked confidential or that a reasonable person would understand to be confidential, including business plans, pricing, source code, architecture, credentials, customer data and commercial terms ("Confidential Information").

Each party will keep the other's Confidential Information secret, use it only to perform or receive the Services, and disclose it only to those of its personnel and subcontractors who need it and who are bound by equivalent obligations.
These obligations survive the end of the engagement for a period of 3 years, and indefinitely for anything that constitutes a trade secret or personal data under applicable law.
The obligations do not apply to information that is or becomes public without breach, that the receiving party already lawfully held, that is independently developed without use of the disclosed information, or that is lawfully received from a third party without restriction.
A party may disclose Confidential Information where required by law, by a court, or by a competent regulator or law-enforcement authority. Where lawful, it will notify the other party first and limit the disclosure to what is required.
Where the Services involve the processing of personal data, our handling of that data is governed additionally by our Privacy Policy and, where applicable, a separate data processing agreement.
A separate non-disclosure agreement signed by both parties governs in place of this section where its terms conflict with this section for the matters it covers.

Warranties, Support and Defect Window

We warrant that the Services will be performed with reasonable skill and care, by suitably competent personnel, in a professional manner.
We warrant that each Deliverable will, at the time of Acceptance, materially conform to the specification agreed in writing for that Deliverable.
We warrant that we have the right to enter into this contract and to grant the rights described in the section headed "Intellectual Property".

For a period of 30 calendar days from Acceptance of a Deliverable ("Defect Window"), we will correct, at no additional charge, reproducible defects that cause the Deliverable to fail to conform materially to its agreed specification. To claim under the Defect Window you must report the defect in writing to support@akronlogic.com within that period, with enough detail to reproduce it.

The Defect Window and the warranties above do not cover:

Changes, configuration or code made by you or by any third party after delivery.
Faults caused by data, content, credentials or specifications supplied by you.
Changes to, deprecation of, downtime in, or price changes by third-party platforms, APIs, libraries, payment gateways, browsers or operating systems.
Hosting, network, power or infrastructure outside environments we manage under a current agreement.
Use of the Deliverable outside its documented purpose, load, environment or supported versions.
New features, enhancements, additional scope or changes in requirements, which are handled as change requests.
Defects in third-party or open-source components, for which the vendor's own warranty, if any, applies.

Continued support after the Defect Window is available under a maintenance or support retainer, at the rates and service levels stated in that retainer.

Limitation of Liability

Except for the express warranties stated in these Terms, the Site, the Services and the Deliverables are provided "AS IS" and "AS AVAILABLE". We do not warrant that the Site or any Deliverable will be uninterrupted, error-free, free of all vulnerabilities, or fit for any purpose you have not stated to us in writing, and we exclude all implied warranties to the maximum extent permitted by law.

To the maximum extent permitted by law:

We are not liable for indirect, incidental, special, punitive or consequential loss of any kind.
We are not liable for loss of profit, loss of revenue, loss of anticipated savings, loss of business, loss of goodwill, loss of opportunity, or loss of or damage to data, whether or not foreseeable.
We are not liable for loss arising from your failure to maintain your own backups, to keep credentials secure, or to apply updates we have recommended in writing.
We are not liable for the acts, omissions, outages, pricing, insolvency or security failures of third-party platforms, vendors, hosting providers, registries, telecom operators, banks or the Payment Gateway.
Our total aggregate liability arising out of or in connection with an engagement, whether in contract, tort, negligence, statute or otherwise, is limited to the total fees actually paid by you to us under that engagement in the 6 months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

Force Majeure

Neither party is liable for failure or delay in performing its obligations, other than an obligation to pay money already due, where the failure results from an event beyond its reasonable control, including:

1.Acts of God, flood, cyclone, earthquake, fire or other natural disaster.
2.War, invasion, armed conflict, terrorism, insurrection or civil unrest.
3.Hartal, strike, lockout, blockade, or other industrial or political action.
4.Epidemic, pandemic, or public-health restriction or quarantine order.
5.Act, order, restriction or intervention of any government, regulator, court or public authority.
6.Nationwide or regional failure of electricity supply, telecommunications, internet connectivity or submarine cable capacity.
7.Failure, suspension, insolvency or discontinuation of a third-party platform, cloud provider, registry, bank or payment service provider.
8.Cyber-attack, denial-of-service attack or malware incident not caused by that party's failure to take reasonable security measures.

The affected party will notify the other promptly and will resume performance as soon as reasonably practicable. If a force majeure event continues for more than 60 consecutive calendar days, either party may terminate the affected Order on written notice, and the settlement provisions of the section headed "Suspension and Termination" apply.

Acceptable Use and Prohibited Conduct

Our full rules are set out in the Acceptable Use Policy. In using the Site, our services, our hosting or any system we operate for you, you must not:

Use the Services for any unlawful, fraudulent, deceptive or misleading purpose, or to facilitate any such purpose by another person.
Infringe the intellectual property, privacy, confidentiality or other rights of any person.
Upload, host, transmit or process malware, ransomware, spyware, cryptominers, phishing pages, carding tools or other malicious code or material.
Publish or transmit content that is obscene, defamatory, hateful, incites violence, or is otherwise prohibited under the laws of Bangladesh.
Attempt to gain unauthorised access to, probe, scan or test the security of any system, account or network, whether ours or a third party's, without our prior written authorisation and a defined scope of engagement.
Circumvent, disable or interfere with authentication, rate limiting, logging or other security or availability controls.
Reverse-engineer, decompile or disassemble our Background IP, tooling or platforms except to the extent that restriction is prohibited by law.
Send unsolicited bulk or commercial email, SMS or messaging traffic through our systems, mail servers or infrastructure.
Use our hosting or infrastructure for activity that materially degrades service for other users, or for the storage or distribution of unlawful material.
Impersonate any person, or misrepresent your affiliation with any person or organisation.
Resell, sublicense, rebrand or white-label the Payment Gateway or its platform, or represent yourself as a payment service provider by reason of an integration we build for you.
Use a payment gateway we integrate for you without holding your own merchant agreement with that provider and complying with the provider's own terms directly.
Use the Services in a way that breaches any agreement you hold with a bank, card scheme, mobile financial service or payment service provider.

We may investigate suspected breaches, preserve and disclose records to competent authorities where required, and suspend or terminate services under the section headed "Suspension and Termination". Where a breach exposes us to loss, penalty or third-party claim, you must indemnify us against it.

AML, KYC and Sanctions

Payments made to us are subject to the anti-money-laundering and counter-terrorist-financing framework of Bangladesh, including the Money Laundering Prevention Act, 2012 (as amended) and the Anti-Terrorism Act, 2009 (as amended), together with the directives issued under them. Akron Logic cooperates with these laws as a merchant; we are not a bank, and we do not hold and do not claim any licence, authorisation or registration from Bangladesh Bank or any other financial regulator.

We may request identity and verification documents before accepting, processing or completing a transaction, particularly for high-value engagements, unusual payment patterns, or where the payer differs from the contracting party. This may include national identity documents, passport, trade licence, TIN or BIN certificate, certificate of incorporation, and evidence of authority to act.
We may decline, delay, hold, reverse or refund any transaction that we or our payment partners reasonably consider suspicious, structured to avoid reporting thresholds, inconsistent with the stated purpose of the engagement, or otherwise contrary to law.
We may refuse to deal with any person or entity that is subject to sanctions or listing under Bangladeshi law or under a sanctions regime binding on us or on our payment partners.
We cooperate with lawful requests from the Payment Gateway, acquiring banks, card schemes, the Bangladesh Financial Intelligence Unit, and other competent authorities and law-enforcement agencies, and may disclose transaction and identity records to them.
Where the law requires it, we may be prohibited from telling you that a report has been made or that a transaction is under review.
Documents collected for these purposes are handled in accordance with our Privacy Policy and retained for the period required by law.

Complaints and Escalation

We aim to resolve every complaint directly and in writing.

1.Raise it. Send your complaint to support@akronlogic.com, or call +880 1721-496669 during Sunday – Thursday, 10:00–19:00 (GMT+6), excluding Bangladesh government holidays. Include your invoice or transaction reference, the date, the amount and a description of the issue.
2.Deadline. A complaint about billing or a payment must be raised within the 15 calendar day window described in the section headed "Cancellation, Refunds and Chargebacks".
3.Acknowledgement. We acknowledge every written complaint within 2 Working Days and give you a reference number.
4.Investigation and resolution. We aim to provide a substantive written resolution within 10 Working Days. Where a matter depends on a third party, including a bank, registry or the Payment Gateway, we will tell you that, keep you updated at reasonable intervals, and pursue it on your behalf, but we cannot commit to a timeline controlled by that third party.
5.Escalation. If you are not satisfied with the outcome, write to contact@akronlogic.com marked "Escalation" with the original reference number. The matter will be reviewed by a member of management who was not involved in the original decision.
6.Formal dispute. If a dispute remains unresolved, the parties will first attempt resolution in good faith through discussion between senior representatives. Failing that, the dispute is subject to the section headed "Governing Law and Jurisdiction".

Contact details and a written enquiry form are also available on our Contact page.

Third-Party Services

Delivering technology services necessarily involves third parties. We are not responsible for, and give no warranty in respect of, any third-party platform, cloud provider, hosting facility, domain registry, certificate authority, software vendor, API, telecommunications operator, bank or payment service provider.

Your use of a third-party service is governed by that provider's own terms and privacy policy, which you should read.
Availability, performance, pricing, feature changes, deprecation, data handling and security of a third-party service are outside our control, and interruption or change in such a service is not a breach of these Terms by us.
Links from akronlogic.com to external websites are provided for convenience. We do not endorse and are not responsible for their content.
The Payment Gateway is an independent payment processor and is not a party to this contract. It processes payment instructions on our behalf; it is not a party to the sale, does not deliver the Services, and gives you no rights against us beyond these Terms.
We are not liable for the availability, performance, security, decisions, processing arrangements or settlement processes of the Payment Gateway, of any acquiring bank, or of any card scheme or mobile financial service, and we make no representation about them.
Where a third-party service fails and that failure prevents or delays our performance, the section headed "Force Majeure" applies.

Suspension and Termination

We may suspend the Services, in whole or in part, or terminate an Order or these Terms, on written notice, where:

An invoice remains unpaid after its due date and after a written reminder.
You breach these Terms or the Acceptable Use Policy and, where the breach can be remedied, fail to remedy it within 10 Working Days of written notice.
We are required to do so by law, by a competent authority, or by a payment partner, acquiring bank or card scheme.
We reasonably suspect fraud, unauthorised use of a payment instrument, or a transaction falling within the section headed "AML, KYC and Sanctions".
Your use threatens the security, integrity or lawful operation of our systems or those of other clients.
You become insolvent, enter liquidation or receivership, cease trading, or a similar event occurs under any applicable law.

You may terminate an Order for convenience on written notice, subject to the Refund and Return Policy and to payment for work performed and third-party costs committed up to the effective date.

On termination or expiry:

All sums due for Services performed, and all irrevocably committed third-party costs, become immediately payable.
Assignment of intellectual property under the section headed "Intellectual Property" does not take effect for any Deliverable that has not been paid for in full, and any licence granted in respect of unpaid Deliverables ends.
We will, on written request made within a reasonable period and after settlement of all outstanding sums, provide a reasonable handover of your data and content in a commonly used format. Handover work beyond a reasonable transfer of existing material is chargeable.
We may delete client data, environments and backups after the retention period stated in our Privacy Policy or in the applicable service schedule.
Accrued rights, accrued liabilities, and the sections headed "Pricing, Currency and Taxes", "Payment Terms", "Intellectual Property", "Confidentiality", "Limitation of Liability", "AML, KYC and Sanctions", "Governing Law and Jurisdiction" and "Notices, Severability and Assignment" survive termination.

Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them, their subject matter or their formation, including non-contractual disputes or claims, are governed by and construed in accordance with the laws of the People's Republic of Bangladesh.

The parties submit to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

Nothing in this section prevents either party from applying to any court of competent jurisdiction for urgent interim or injunctive relief to protect its confidential information or intellectual property.

Amendments to These Terms

We may amend these Terms at any time, including to reflect changes in our services, in the requirements of our payment partners, or in applicable law.

The current version is always published at akronlogic.com/terms, with the amended date shown in the "Last updated" line at the top of this page.
Amendments take effect when posted, unless the amendment states a later effective date.
Where an amendment materially affects your rights or obligations, we will notify active clients by email to the address on their account, and where practicable give reasonable advance notice before it takes effect.
Your continued use of the Site or of the Services after the effective date constitutes acceptance of the amended Terms. If you do not accept an amendment, you must stop using the Services and notify us in writing before the effective date, in which case the section headed "Suspension and Termination" applies to the wind-down.
Amendments do not apply retrospectively to a dispute that arose before the effective date, and do not vary a signed statement of work already in performance except by written agreement.

Notices, Severability and Assignment

Notices. Formal notices to us must be sent by email to contact@akronlogic.com, or in writing to 267/17, Flat 7/E, Bankers Complex-01, New Town, Demra, Dhaka 1361, Bangladesh. Notices to you are sent to the email address and postal address on your account.
Deemed receipt. An emailed notice is deemed received on the next Working Day after it is sent, provided no delivery failure message is received.
No waiver. A failure or delay in enforcing a right under these Terms is not a waiver of that right, and a single or partial exercise does not prevent further exercise.
Severability. If any provision is held invalid, illegal or unenforceable by a competent court, it is severed or read down to the minimum extent necessary, and the remaining provisions continue in full force.
Assignment. You may not assign, novate, subcontract or otherwise transfer your rights or obligations under these Terms without our prior written consent. We may assign or novate these Terms in connection with a merger, reorganisation or transfer of the business, and may engage subcontractors, remaining responsible for their performance.
Relationship of the parties. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between the parties.
No third-party rights. These Terms confer no rights on any person other than the parties to them.
Entire agreement. These Terms, together with the documents incorporated by reference and the accepted Quotation or statement of work, constitute the entire agreement between the parties on their subject matter and supersede all prior discussions, proposals, representations and understandings, save that nothing excludes liability for fraudulent misrepresentation.

Language

These Terms are published in English. If we publish a Bangla translation of this page for the convenience of clients in Bangladesh, it is provided for information only.

In the event of any conflict, inconsistency or difference of interpretation between the English version and any translated version, the English version prevails.

Contact

Legal entity: Akron Logic, trading as Akron Logic
Registered and trading address: 267/17, Flat 7/E, Bankers Complex-01, New Town, Demra, Dhaka 1361, Bangladesh
Telephone: +880 1721-496669
General enquiries and formal notices: contact@akronlogic.com
Billing, refunds and disputes: support@akronlogic.com
Privacy and data protection: privacy@akronlogic.com
Business hours: Sunday – Thursday, 10:00–19:00 (GMT+6), excluding Bangladesh government holidays

Registration identifiers, including our Trade Licence number, TIN and BIN, are set out in the section headed "About This Document".