Return, Refund & Cancellation Policy

Scope and Policy Owner

Last updated: 31 August 2026

This Return, Refund and Cancellation Policy ("this Policy") is issued by Akron Logic, trading as Akron Logic ("Akron Logic", "we", "us", "our"), of 267/17, Flat 7/E, Bankers Complex-01, New Town, Demra, Dhaka 1361, Bangladesh. Akron Logic is the merchant of record for every order placed on akronlogic.com. The policy owner is the Finance and Compliance function of Akron Logic, reachable at support@akronlogic.com.

This Policy applies to all services purchased through akronlogic.com, however the payment was made: through the online payment gateway made available on our website, Easy Payment System (EPS), operated by Optimum Solution and Services Limited (OSSL) (the "payment gateway"), or settled directly to us by bank transfer, account-payee cheque or USDT stablecoin. Where a provision below concerns the mechanics of the gateway, it applies to gateway-settled payments only, and the corresponding step for a directly settled payment is performed by us. Akron Logic is the merchant; the payment gateway is our payment processor only. It is not a party to the service contract between you and us, and it does not decide whether your engagement has been delivered.

This Policy should be read together with our Terms of Service, our Delivery Policy, the Payment Methods page and our Privacy Policy. Where you have signed a separate proposal, quotation, statement of work or master services agreement with Akron Logic that expressly deals with cancellation, milestones or refunds, that document governs that engagement; this Policy governs everything it does not address, and governs every self-service order placed and paid on the website.

All prices, invoices and refunds are denominated in Bangladeshi Taka (BDT) unless the accepted quotation states otherwise. In this Policy, "working days" means Sunday to Thursday, excluding Bangladesh government holidays, and times are stated in Asia/Dhaka (GMT+6).

What We Sell

Akron Logic supplies digital and professional IT services. Our offerings include custom software and web or mobile application development, hosting and domain services, IT infrastructure and managed support, cybersecurity and compliance work, IT talent sourcing, and training programmes. We do not operate a retail store and we do not sell consumer goods.

Because what we supply is a service rather than a physical product, the word "return" in this Policy does not ordinarily mean shipping goods back to us. In our context, "return" means one of the following.

Cancellation of an engagement, or of a defined part of an engagement, before it has been delivered.
Rejection of a delivered milestone or deliverable in writing, under an agreed acceptance and rejection right.
Reversal of a payment to the original payment instrument where a ground for refund under this Policy is established.

In a limited number of cases a physical item may accompany a service, for example server or network hardware procured on your behalf, a licence dongle, a security key, or printed training or documentation material. Where a physical item is supplied, the following applies in addition to the rest of this Policy.

The item must be reported as damaged, defective, incorrect or short-shipped within 3 calendar days of delivery, with photographs of the item and of its packaging.
The item must be returned unused, complete, and in its original packaging with all seals, manuals, cables and accessories intact.
Return shipping is arranged and borne by Akron Logic where the item is defective or was sent in error, and borne by the customer where the return is for any other reason.
Software licences, licence keys and activation codes that have been issued, redeemed or activated cannot be returned, because they cannot be revoked or resold once activated.
Hardware procured to your specific configuration or order is non-returnable once the supplier order has been placed, except where it arrives defective.

When Delivery Is Deemed Complete

Once a service is delivered, the transaction is treated as complete and consideration has passed. A refund after that point is available only on the grounds set out below, and only to the extent stated. Delivery is deemed complete as follows, by service type.

Custom software, web and mobile development: on your written acceptance of a milestone or deliverable, or 7 calendar days after handover if you have not sent a written rejection setting out the specific defects within that period.
Subscriptions and SaaS-style recurring services: on activation of the subscription and provision of working access credentials for the billing period paid for, whether or not you log in.
Hosting, cloud and email services: on provisioning of the account, server, mailbox or resource and delivery of access details.
Domain registration, transfer and renewal: on completion of the registration, transfer or renewal at the registry, which is immediate and irreversible.
Third-party licences, API credits and paid plugins: on the licence, credit or key being purchased from or issued by the vendor in your name or for your use.
Managed support, retainers and staff augmentation: progressively, as hours or support periods are consumed within the retainer month, and in full at the end of that month.
Consultancy, audit, assessment and cybersecurity engagements: on delivery of the report, findings, configuration or advisory output to your nominated contact.
Training and academy programmes: on the commencement of the first session for cancellation purposes, and progressively per session thereafter.
Talent sourcing and recruitment: on presentation of a shortlist or on the candidate's joining date, as specified in the accepted quotation.

Where a deliverable is handed over in stages, delivery is assessed stage by stage. Acceptance of one milestone does not accept the next, and rejection of one milestone does not reverse a milestone already accepted. Our full delivery, handover and acceptance mechanics are set out in the Delivery Policy.

Grounds for a Refund

Akron Logic will grant a refund, in whole or in part, on the following grounds.

1.We are unable to supply the service. We accepted and charged for an order that we cannot deliver, or that we decline to deliver, whether for capacity, technical, legal or compliance reasons.
2.You return or reject a delivered item under an agreed return right. A physical item is returned in accordance with the conditions above, or a delivered milestone is rejected in writing within the rejection window with specified, verifiable defects that we do not remedy.
3.You cancel a paid order before work has commenced or before dispatch. No billable work has started, no third-party purchase has been made on your behalf, and no physical item has been dispatched.
4.Duplicate or double charge. The same order was charged more than once, or a single order was charged more than the invoiced amount.
5.Amount charged in excess of the invoice or accepted quotation, including tax or currency errors on our side.
6.A payment was debited but no order was created in our systems, and the payment cannot be matched to a delivered or in-progress engagement.
7.A charge that is established to be unauthorised following investigation by us together with the payment gateway and your bank or wallet provider.

A refund is not granted merely because you have changed your mind after work has commenced, because internal priorities changed, because a third party you engaged separately failed, or because a delivered deliverable performs as specified but not as you had privately hoped. Requirements not recorded in the accepted scope are not defects.

Non-Refundable Items

The following are non-refundable once purchased, incurred or performed.

Domain registrations, transfers and renewals, which are irreversible at the registry once completed.
Third-party licences, subscriptions, API credits, paid plugins, themes, certificates and marketplace purchases, once purchased or activated in your name or for your project.
Cloud, hosting and infrastructure resources already consumed, and any period of service already made available to you.
Non-refundable onboarding, mobilisation or setup fees, where the quotation or order page states them to be non-refundable before you pay.
Work already performed, delivered and accepted, whether accepted expressly or by the lapse of the rejection window.
Custom development effort already expended on a cancelled engagement, to the extent evidenced by time records, commits, design files or written progress reports.
Discounted, promotional, bundled or pilot engagements that are marked non-refundable at the point of sale.
Training seats where the programme has commenced, and certification or examination fees paid to an awarding body.
Recruitment and talent sourcing fees after the agreed placement trigger has occurred, subject to any replacement guarantee stated in the accepted quotation.
Bank charges, wallet charges, currency conversion losses and any transaction or processing charge levied by a third party on the original payment.
Transactions that are the subject of a suspected fraud, money laundering or sanctions concern, which are held rather than refunded until the matter is resolved with the relevant authorities and the payment gateway.

Cancellation

Before commencement. You may cancel a paid order at any time before work has commenced by sending written notice to support@akronlogic.com. You will receive a full refund of the amount paid, less any third-party cost already irreversibly incurred on your behalf (for example a domain registration, a licence purchase or a courier charge) and less any non-refundable fee disclosed at the point of sale.

After commencement. Once work has commenced, cancellation is effective from the date we receive your written notice. You remain liable for work properly performed up to that date, calculated pro rata against the agreed rate, milestone value or hourly schedule, together with any third-party cost already incurred and any disclosed non-refundable fee. Where the amount you have paid exceeds that liability, the excess is refunded to you under this Policy. Where it is less, we will invoice the balance.

How to cancel. Cancellation must be in writing, from the email address or authorised contact on the order, sent to support@akronlogic.com with the subject line "Cancellation Request", quoting your order number and transaction reference. Telephone requests are not effective on their own; we will ask you to confirm in writing. Notice is treated as received on the working day it arrives during Sunday – Thursday, 10:00–19:00 (GMT+6), excluding Bangladesh government holidays, and otherwise on the next working day.

Subscriptions and recurring services. You may cancel a subscription at any time. Cancellation takes effect at the end of the current billing cycle. The current cycle is not refunded on a pro rata basis, because the service was made available to you for that period; instead, your access continues until the end of the period you have paid for and no further amount is charged. To avoid the next charge, cancel before the renewal date shown on your invoice or in your account. Where you cancel because we have failed to supply the subscribed service for a sustained period, the failure is handled as a refund claim under the grounds above rather than as an ordinary cancellation.

Cancellation by us. We may cancel an order or engagement where the customer materially breaches the Terms of Service or the Acceptable Use Policy, where required information or approvals are not supplied and the engagement cannot proceed, or where continuing would breach applicable law. Where we cancel for reasons that are not the customer's fault, we refund amounts paid for work not performed.

Deductions From a Refund

Akron Logic may net the following amounts off a refund. These deductions are disclosed here, and again in the quotation or order confirmation where they apply to your specific order, before you pay.

The value of work already properly performed up to the effective date of cancellation or rejection.
Third-party costs already irreversibly incurred on your behalf, including domain registration or renewal fees, software and API licence fees, SSL certificates, cloud and hosting charges, examination or certification fees, and courier charges.
Any onboarding, mobilisation or setup fee expressly stated to be non-refundable at the point of sale.
Any service or administration charge stated on the order page or in the accepted quotation.
Bank, wallet, currency conversion or payment processing charges levied by third parties on the original transaction, which are not within our control and are not recovered by us.

A deduction is only defensible if it was disclosed before payment. Akron Logic will not apply a deduction that was not stated in this Policy, on the order page, or in the quotation you accepted.

Every refund decision is accompanied by a written calculation showing the amount paid, each deduction applied, the basis for it, and the net amount to be returned.

How to Request a Refund

Send your request to support@akronlogic.com with the subject line "Refund Request", or use the form on our Contact page. To allow us and the payment gateway to identify the transaction, your request must include all of the following.

Your name and the business name the order was placed under.
The merchant or business name shown on your statement or payment receipt.
The date and time of the transaction.
For a gateway payment, the gateway Transaction ID shown on the payment receipt or confirmation email. For a bank transfer, the bank reference. For a USDT payment, the on-chain transaction hash, the sending wallet address and the network used. One of these is required, because without it the payment cannot be matched to your order.
The Merchant Transaction ID or order number issued by us.
The mobile number used for the payment, where the payment was made by mobile financial service.
The last four digits of the card used, where the payment was made by card. Never send us your full card number, expiry date, CVV, PIN or any OTP.
The amount charged, in the currency of the invoice.
The payment method and, where there is one, the issuing bank, wallet provider or exchange.
The reason for the refund request, and any supporting evidence such as screenshots, correspondence or a defect list.

Incomplete requests delay the decision, because the transaction cannot be matched. If any of the fields above are missing we will ask you once for the missing detail, and our decision clock runs from the date the complete request is received.

Our Service Timelines

The following are Akron Logic's own service commitments to its customers. They are not commitments made by any bank, wallet provider or payment gateway, and we do not state timelines on their behalf.

We acknowledge a refund request within 2 working days of receiving it.
We communicate a decision, with reasons and, where a refund is approved, a written calculation, within 7 working days of receiving a complete request.
On approval, we issue the refund within 3 to 5 working days of the decision: as an instruction to the payment gateway for a gateway payment, and as a transfer initiated by us for a bank transfer or a USDT payment. We follow up on its execution.
Where the request requires evidence from you, the clock pauses from the date we ask until the date you reply.

Once the instruction has been issued, the funds are returned to the original payment method. For a card or wallet refund that final leg runs on the issuing bank's or wallet provider's own processing schedule, which is outside our control and on which we do not put a figure. A USDT refund has no issuer in the middle: it completes when the network confirms the transfer, usually within minutes, and the transaction hash is sent to you as the receipt. Your bank, card issuer or mobile financial service provider may take additional time to post the credit to your statement, and some issuers post card credits only on the next statement cycle.

Claim Deadline

A refund claim must be submitted within 30 calendar days of the transaction date for service disputes. This gives you a clear window to raise a delivery or quality issue while the evidence is fresh.

We will not accept a claim made more than 90 calendar days after the transaction date. This is an absolute outer limit under this Policy. A claim made after it may be considered, if at all, only as a commercial matter between you and us, and not as a refund under this Policy.

Claims relating to duplicate charges, failed payments and unauthorised transactions should be raised as soon as you notice them, and in any event within the outer limit above.

Refund Method

Refunds are made only to the original payment instrument used for the transaction: the same card, the same mobile financial service wallet number, the same bank account, or, for a stablecoin payment, the same originating wallet address on the same network. The methods we accept are listed on the Payment Methods page. This is a fraud-prevention and anti-money-laundering control and it is not waived on request.

We do not make cash refunds.
We do not refund to a third-party card, wallet or bank account, or to an account in a different name.
We do not issue store credit or account credit unless you ask for it in writing and we agree in writing; where you do, the credit and its expiry are confirmed to you in writing.
We do not refund a stablecoin payment to any address other than the one the funds arrived from, and we do not convert a stablecoin payment into a refund by card, wallet or bank transfer.

Stablecoin refunds

Where an invoice was settled in USDT, an approved refund is returned in USDT to the originating wallet address, on the same network the payment arrived on, and is calculated on the USD invoice value rather than on the market value of the tokens on the day of the refund. Network transfer fees are deducted from the amount returned, because they are levied by the network and are not received by us. A stablecoin transfer is irreversible and cannot be recalled once broadcast, so we return funds only to the address they came from: an address you supply after the fact cannot be verified as yours, and honouring one would defeat the fraud-prevention purpose of this section. Where the originating address cannot receive funds, the refund is held until you can demonstrate control of it.

Akron Logic never receives, stores or processes your card number, CVV, PIN or OTP. Those credentials are captured on the payment gateway's own hosted payment page, and we see only a masked reference and a transaction identifier. For a directly settled payment there are no such credentials to capture: a bank transfer reaches us as a bank reference, and a USDT payment as a public transaction hash and sending address, which we record in order to identify the payment and to return it. For that reason we can only return funds along the same path they arrived, and we cannot key in card details to push a refund elsewhere.

Where a refund would breach applicable law, or where the transaction is under review, we may withhold or delay the refund and require identity or source-of-funds verification. Akron Logic cooperates with law enforcement, its payment gateway and the relevant authorities under the Money Laundering Prevention Act 2012 (as amended) and the Anti-Terrorism Act 2009 (as amended), and will decline or hold a refund where cooperation with those laws requires it.

Partial Refunds

A partial refund applies where part of the engagement was delivered and part was not, where a milestone is rejected but earlier milestones were accepted, where a retainer month is cancelled part-way through, or where deductions under this Policy reduce but do not extinguish the amount returnable.

Partial refunds are calculated as the amount paid, less the value of work properly performed to the effective date, less third-party costs already incurred, less any disclosed non-refundable or service charge. Where the engagement is milestone-based, the value of work performed is the accepted milestone value plus the proportion of the current milestone completed, evidenced by our delivery records. Where it is time-based, it is hours recorded at the agreed rate.

Bank, wallet and payment processing charges applied to the portion of the payment that we retain are not recoverable and are not refunded, because they were levied by third parties on the original transaction and are not returned to us.

Card Refunds and Chargebacks

Where the original payment was made by card, an approved refund is processed as a credit back to the same card, not as a bank transfer or cash payment. We issue the credit instruction to the payment gateway on the same timeline as any other approved refund, namely within 3 to 5 working days of the decision. When the credit appears on your card statement is determined by your card issuer, on its own processing and statement schedule.

If you intend to raise a chargeback with your issuing bank, we ask that you also notify us at support@akronlogic.com at the same time. This is not a condition of your rights with your bank; it allows us to identify the transaction, stop any parallel refund so that you are not credited twice, and provide our delivery evidence promptly.

A chargeback and a refund request cannot both be pursued for the same transaction. Where a chargeback is opened, any refund we have not yet executed is suspended until the chargeback is resolved.
Where a chargeback is raised for a service that we have delivered, we will respond to it with our delivery evidence, and we may suspend or terminate the affected services and pursue the outstanding amount as a debt under the Terms of Service.
The outcome of a chargeback is decided by your issuing bank and the card scheme, not by us. We make no promise about that outcome.
Where a chargeback is decided against you and the service was delivered, our invoice remains payable, and any charge passed on to us in connection with it may be recharged to you where the underlying claim is found to be unfounded.

Failed, Duplicate and Pending Payments

In some cases an amount is debited but no order appears, the payment page times out, or the same order is charged twice. Report it to support@akronlogic.com with the transaction details listed above.

Debited but no order created. Such a transaction is commonly held in an unsettled state and reversed by your issuing bank or wallet provider on its own reconciliation schedule. If it has not reversed, tell us and we will trace the transaction with the payment gateway and, where the funds have reached us, refund them to the original payment method.
Duplicate charge. Where two identical charges are matched to a single order, the duplicate is refunded in full without deduction, once identified.
Pending or unsettled payment. An order is not confirmed until we receive a successful payment notification. Do not retry a payment more than once without checking your statement, and do not assume an order exists because money has left your account.
Wrong amount charged. The excess is refunded in full without deduction.

We reconcile gateway transactions against orders once every working day, and we will contact you where we identify a mismatch before you do.

Proof of Delivery

Akron Logic maintains records evidencing what was delivered and when. These include written acceptance emails, milestone sign-offs, handover notes and delivery confirmations, repository commits and release tags, deployment and provisioning records, hosting and account access logs, training attendance records, courier proof of delivery for physical items, and the correspondence trail with your nominated contacts.

Where a refund claim or a chargeback is disputed, we will produce these records to you, to the payment gateway and to your issuing bank as required. We will not approve a refund on delivery grounds for a transaction whose delivery is evidenced by those records. Retention periods for these records are described in our Privacy Policy.

Escalation

If you are not satisfied with a refund decision, escalate in the following order.

1.First level. Reply to the decision email or write to support@akronlogic.com marked "Escalation", stating why you disagree. We acknowledge within 2 working days.
2.Senior review. The matter is reviewed by a person who did not make the original decision, and a final written position is issued within 10 working days of the escalation.
3.The payment gateway. Where the dispute concerns the mechanics of the transaction, you may raise it through the support channel published by Easy Payment System (EPS), operated by Optimum Solution and Services Limited (OSSL). We will provide the transaction references you need.
4.Your bank, card issuer or mobile financial service provider. You retain the right to raise the matter with your own payment provider, including through its complaint process.
5.Legal recourse. Nothing in this Policy limits any right you have under applicable law. Disputes not resolved above are governed by the laws of the People's Republic of Bangladesh and are subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

You can reach us on +880 1721-496669 during Sunday – Thursday, 10:00–19:00 (GMT+6), excluding Bangladesh government holidays, or through the Contact page.

Regulatory Note

Payments made on akronlogic.com are processed through the payment gateway, Easy Payment System (EPS), operated by Optimum Solution and Services Limited (OSSL). Refunds on such transactions are subject to this Policy, to the terms of the payment gateway, and to the rules of your own bank, card scheme or wallet provider, as well as to any applicable law and to the circulars, guidelines and rules issued from time to time by Bangladesh Bank. We do not state the licensing status, registration details or regulatory permissions of the gateway operator; those are matters for the operator and its regulator.

Akron Logic is a merchant. It is not a bank, a payment system operator or a payment service provider, and it holds no licence from Bangladesh Bank. Where a regulatory instrument or a payment provider's rules require an outcome different from this Policy, that instrument or rule prevails to the extent of the conflict.

Changes to This Policy

We may update this Policy to reflect changes in our services, our payment arrangements or applicable law. The version published on akronlogic.com at the time you place an order is the version that applies to that order. Material changes are reflected in the "Last updated" date at the top of this Policy, and continued use of our services after publication constitutes acceptance of the updated Policy for future orders.

Contact

For all refund, return, cancellation and billing enquiries.

Merchant: Akron Logic, trading as Akron Logic
Registered address: 267/17, Flat 7/E, Bankers Complex-01, New Town, Demra, Dhaka 1361, Bangladesh
Refunds and billing: support@akronlogic.com
General enquiries: contact@akronlogic.com
Privacy and data protection: privacy@akronlogic.com
Telephone: +880 1721-496669
Business hours: Sunday – Thursday, 10:00–19:00 (GMT+6), excluding Bangladesh government holidays
Trade Licence: TRAD/DSCC/007474/2026
TIN: (to be confirmed)
BIN/VAT: (to be confirmed)
Payment processor: Easy Payment System (EPS), operated by Optimum Solution and Services Limited (OSSL)