Scope and Definitions
Last updated: 31 August 2026
This Service Delivery & Settlement Policy ("this Policy") explains how Akron Logic, trading as Akron Logic ("we", "us", "our"), delivers the services purchased through akronlogic.com, when a service is treated as delivered, how the customer is notified of delivery, and what timelines apply to each category of service. It applies to every order placed on akronlogic.com and to every service delivered under an accepted quotation, statement of work, subscription or renewal, whether paid online, by bank transfer or by any other method described in Payment Methods.
Akron Logic is a Bangladesh-based information technology services company. Our service lines include custom software engineering, web and mobile application development, hosting and domain services, IT infrastructure and support, cybersecurity and compliance, technical talent sourcing, and training. Akron Logic is the merchant and the supplier of every service described in this Policy. Easy Payment System (EPS), operated by Optimum Solution and Services Limited (OSSL), acts only as our payment processor and is not a party to the delivery of any service.
This Policy forms part of, and is to be read together with, our Terms of Service, our Refund & Cancellation Policy and our Privacy Policy. Where a signed contract, quotation or statement of work agreed between Akron Logic and a customer states a different delivery term, that document prevails over this Policy for that engagement only. Prices, invoices and refunds are denominated in Bangladeshi Taka (BDT) by default. Where the accepted quotation or order states otherwise, an engagement may be invoiced and settled in United States Dollars (USD); the currency stated on the invoice is the currency of the contract for that engagement, and is the currency in which any refund under our Refund Policy is calculated and returned.
Defined terms
- Working Day means Sunday to Thursday, excluding Bangladesh government holidays and any day on which our registered office is closed by government direction.
- Business Hours means Sunday – Thursday, 10:00–19:00 (GMT+6), excluding Bangladesh government holidays, and all times and dates in this Policy are stated in Asia/Dhaka (GMT+6).
- Deliverable means the software, artefact, credential, licence, access right, report or service output identified in the order, quotation or statement of work.
- Delivery means the moment we make the Deliverable available to the customer by the channel described in this Policy, whether or not the customer has yet opened, downloaded or used it.
- Handover means the notification we send to the customer's Registered Email recording that Delivery has occurred and how the Deliverable may be accessed.
- Payment Confirmation means the moment we receive a successful authorisation result for the customer's payment from the payment gateway; for a bank transfer or cheque, the moment cleared funds are credited to our registered bank account; and for a USDT payment, the moment the transfer is confirmed on the network to the address stated on the invoice.
- Registered Email means the email address the customer supplied at checkout or holds in the account profile maintained with us.
How Services Are Delivered
Every service is delivered electronically unless the order expressly provides for on-site work. We deliver to the Registered Email and, where the service creates an account, into the account the customer holds with us. It is the customer's responsibility to keep that address current, monitored and able to receive links and attachments from our sending domains. A Deliverable sent to an address the customer has not kept current is still delivered for the purposes of this Policy.
Custom software, web and mobile applications
Source code, build scripts, database schemas, migration files and technical documentation are delivered by granting the customer access to a named repository nominated in the statement of work or, where the customer does not maintain a repository, by secure file transfer to the Registered Email using a time-limited download link. Where the engagement includes a hosted or deployed application, we additionally deliver a URL for the deployed environment together with administrator credentials issued to the Registered Email. Handover includes a written release note identifying the version delivered, the environment it was deployed to, and any known limitations.
Hosting, domains and provisioning
Hosting accounts, domain registrations, transfers and renewals are delivered by a provisioning email sent to the Registered Email containing the account identifier, the control-panel address, the initial credentials and, for domains, the registrar record and nameserver details. Where a registry or registrar requires verification of the registrant's contact details, Delivery is complete when we have issued the provisioning email and submitted the registration; completion of registry-side verification and propagation of DNS records is a third-party step outside our control.
Licences, subscriptions and account activation
Licence keys, seat allocations, subscription plans, portal access and third-party product entitlements resold by us are delivered by issuing the key or activating the account against the Registered Email and confirming the activation in writing. Where a licence is issued by an upstream vendor, we deliver the entitlement as supplied by that vendor, and the vendor's own licence terms apply to the customer's use of it.
IT infrastructure, support and cybersecurity services
Assessments, audits, penetration-test summaries, configuration baselines, hardening reports and compliance documentation are delivered as a written report and any accompanying artefacts, transmitted to the Registered Email or deposited in a shared workspace nominated in the statement of work. Managed support, monitoring and retainer services are delivered continuously across the subscription term; for those services, Delivery of each billing period is treated as complete at the end of that period, subject to the service levels stated in the applicable order.
Talent sourcing and training
Talent sourcing services are delivered by submitting candidate profiles and supporting documentation to the contact named in the engagement and by meeting the placement milestones set out in that engagement. Training and academy services are delivered by enrolling the named participant, issuing joining instructions and course access, and making the scheduled sessions and course materials available. Delivery of an enrolment is complete when access has been issued; attendance is the participant's responsibility.
Delivery Timelines
The timelines below are our standard commitments. They run from Payment Confirmation or, where the customer's inputs are required before work can begin, from the later of Payment Confirmation and our receipt of the last required input.
- Digital and instant items, including licence keys, hosting provisioning, domain orders, subscription and portal activation: typically delivered within 24 hours of Payment Confirmation, and in any event within 3 Working Days, subject to the suspension and delay provisions of this Policy.
- Fixed-scope project work, including custom software, web and mobile applications: delivered in accordance with the milestone dates in the accepted quotation or statement of work, which for typical engagements fall within an indicative range of 2 to 8 weeks depending on scope, integrations and third-party dependencies.
- Assessments, audits and written reports: delivered by the date stated in the engagement letter, which is agreed before payment is taken.
- Recurring and managed services: delivered continuously from the activation date stated in the order until the subscription is cancelled or expires.
No indicative range published on akronlogic.com operates as a fixed or guaranteed delivery date. The binding delivery date for project work is the date recorded in the accepted quotation or statement of work; the indicative ranges above are published so that a customer can judge, before purchasing, the order of magnitude of a typical engagement. We confirm the binding date in writing before work begins, and we notify the customer in writing if that date changes for any reason set out in the section on delays.
Orders placed outside Business Hours, on a non-Working Day or on a Bangladesh government holiday are processed from the start of the next Working Day, and the timelines above are counted from that point.
Where a payment is flagged for verification, or where we are required to complete customer due-diligence checks before releasing a Deliverable, the timelines above are suspended until those checks are complete. Akron Logic cooperates with its obligations under the Money Laundering Prevention Act 2012 (as amended) and the Anti-Terrorism Act 2009 (as amended), and may withhold Delivery where releasing a Deliverable would be inconsistent with those laws or with a lawful instruction we receive. We tell the customer that Delivery is on hold and, where we cannot lawfully proceed, we cancel the order and refund it in accordance with the Refund & Cancellation Policy.
Order Confirmation and Electronic Invoice
On successful payment, an automated order-confirmation email is sent to the Registered Email. That email is the customer's electronic invoice and receipt, and no separate paper invoice is issued unless the customer requests one. The confirmation is sent as soon as the payment result is returned to us, and in any event within 1 Working Day of Payment Confirmation.
Each order-confirmation email contains:
- the Akron Logic invoice number, together with the invoice date and time in Asia/Dhaka (GMT+6);
- the order reference and the merchant transaction identifier assigned to the order;
- the transaction identifier for the payment: the identifier returned by Easy Payment System (EPS) for a gateway payment, the bank reference for a transfer, or the on-chain transaction hash for a USDT payment;
- an itemised description of the services purchased, including quantities, seats, terms or licence periods;
- the amount payable and the amount paid, in the currency of the invoice, with any discount shown separately;
- the VAT and tax treatment applied to the order and the applicable registration references;
- the payment method used, identified by type and by a masked reference where one is returned to us;
- Akron Logic's registered name, registered office address 267/17, Flat 7/E, Bankers Complex-01, New Town, Demra, Dhaka 1361, Bangladesh, trade licence number TRAD/DSCC/007474/2026, TIN (to be confirmed) and BIN/VAT registration (to be confirmed); and
- the contact address for billing and delivery queries.
A customer who has not received an order-confirmation email within 1 Working Day of payment should check the account's spam and quarantine filters and then contact support@akronlogic.com, quoting the date, amount and payment method used. A missing confirmation email does not by itself mean that the payment failed or that the order was not accepted.
All payment details are entered on the payment gateway's own hosted page. Akron Logic does not receive, store or process card numbers, CVV or CVC codes, PINs or one-time passwords at any point in the order or delivery process.
Acceptance Procedure
Acceptance applies to project work, reports and other bespoke Deliverables. Instant digital items, licences, provisioning and activations are not subject to a review window; they are accepted on Delivery, and any defect in them is handled as a support matter.
- 1.We send the Handover notification recording that the Deliverable has been made available and identifying the version or scope delivered.
- 2.The customer has a review window of 7 calendar days from the date of the Handover notification in which to review the Deliverable against the accepted scope.
- 3.Within the review window the customer may accept the Deliverable in writing, or reject it in writing by sending a defect notice.
- 4.A defect notice must be sent to support@akronlogic.com, must quote the order reference, and must identify each defect, the scope item or acceptance criterion it fails, and the steps to reproduce it.
- 5.We assess each item raised and, where an item is a failure to meet the accepted scope, we remedy it at no charge and re-issue the Handover, after which a further review window of the same length applies to the remedied items only.
- 6.Where an item is not a failure to meet the accepted scope but a new or changed requirement, we say so in writing and treat it as a change request to be quoted separately.
If we receive no written acceptance and no written defect notice before the review window closes, the Deliverable is deemed accepted, and further work on it is chargeable as a change request or under a support arrangement.
Deemed acceptance does not exclude any statutory right the customer has under the laws of the People's Republic of Bangladesh, and it does not affect any warranty period expressly stated in the accepted quotation or statement of work.
Delivery Confirmation to the Payment Gateway
Akron Logic notifies Easy Payment System (EPS) when a service to which a payment relates has been delivered. For digital services, the delivery confirmation is sent once the credentials, URL, licence key, repository access, download link or account activation has been issued to the Registered Email and is usable by the customer, whether or not the customer has yet opened, downloaded or used it. For project work, the delivery confirmation is sent on Handover of the Deliverable, or on Handover of the milestone to which the payment relates.
Where our merchant agreement makes the release of funds to Akron Logic conditional on confirmation of delivery, that condition operates between Akron Logic and the gateway alone. It does not change what the customer has bought, when it is delivered, or the customer's rights under this Policy or under the Refund & Cancellation Policy. The terms of that arrangement are not published here, and no customer-facing timeline should be inferred from them. Where a service for which payment has been taken has not in fact been delivered to the customer, the customer's entitlement to a refund is governed by that Policy and is not affected by the state of settlement between Akron Logic and the gateway.
We keep a record of each delivery confirmation, including the order reference, the transaction identifier, the delivery channel and the date and time of Delivery, so that a delivery event can be evidenced to the customer, to the gateway or to a bank in the event of a dispute. Those records are retained and handled in accordance with our Privacy Policy.
Delays
A delivery date may be extended by any of the following causes:
- late, incomplete or inaccurate inputs, content, access, approvals or test data from the customer;
- a change to the agreed scope, whether requested by the customer or made necessary by information that emerges during the work;
- delay by a third party we depend on, including a domain registrar, registry, hosting provider, certificate authority, upstream licensor, API provider or payment provider;
- the customer's failure to make a payment on which a milestone depends;
- suspension of Delivery pending payment verification or customer due-diligence checks; and
- force majeure, meaning an event beyond our reasonable control, including natural disaster, fire, flood, epidemic, war, civil unrest, strike, hartal, government direction, nationwide or regional internet or power interruption, and failure of national telecommunications infrastructure.
Where a delivery date is affected, we notify the customer in writing at the Registered Email as soon as we are aware, and ordinarily within 2 Working Days of becoming aware. That notice states the cause of the delay, the revised delivery date and, where the cause lies within the customer's control, what we require from the customer in order to proceed. A revised date notified in this way replaces the previous date for the purposes of this Policy.
Where a delay attributable to Akron Logic causes Delivery to occur, or to be projected to occur, more than 15 Working Days after the last delivery date confirmed in writing, the customer may cancel the undelivered part of the order by written notice to support@akronlogic.com and receive a refund of the amounts paid for that undelivered part, calculated and paid in accordance with the Refund & Cancellation Policy. This remedy does not apply to delay caused by the customer's own inputs, approvals or payments.
Failed or Incomplete Delivery
If we determine that we cannot deliver a service for which we have accepted payment, whether because the service cannot be provisioned, because an upstream supplier or registry has refused or withdrawn it, because the order cannot lawfully be fulfilled, or because a technical obstacle cannot be resolved within a reasonable period, we take the following steps.
- 1.We notify the customer in writing at the Registered Email, stating what cannot be delivered and why.
- 2.We cancel the affected order or the affected part of it and confirm the cancellation in writing, quoting the order reference and the amount to be refunded.
- 3.We acknowledge and open the refund within 2 Working Days of that notice, without requiring the customer to submit a separate refund request.
- 4.We refund the full amount paid for the undelivered service, together with any charge for a component that cannot be used independently of it.
- 5.Refunds are returned to the original payment method, on the issuing bank's or wallet provider's own processing schedule, which Akron Logic does not control and cannot shorten.
Where part of an order has been delivered and accepted and part cannot be delivered, we refund the undelivered part and the customer retains the delivered part, unless the delivered part has no independent value to the customer, in which case the customer may cancel the whole order. The full procedure, including how a refund is requested, assessed and evidenced, is set out in the Refund & Cancellation Policy.
Risk, Title and Access
Risk in a Deliverable passes to the customer on Delivery. From that moment the customer is responsible for the security, storage, backup and correct use of the Deliverable and of everything issued with it.
Access credentials, including administrator passwords, control-panel logins, API keys, licence keys, registrar authorisation codes and repository invitations, transfer to the customer's control at Handover. The customer must change every initial password we issue at first login, must not share credentials with unauthorised persons, and must notify us immediately at support@akronlogic.com if credentials are lost or compromised. Akron Logic is not responsible for loss arising from a customer's failure to secure credentials after Handover, and use of any service we deliver remains subject to our Acceptable Use Policy.
Intellectual property in bespoke Deliverables transfers to the customer only on receipt by Akron Logic of payment in full for the engagement, and on the terms set out in our Terms of Service. Until payment in full is received, we retain title in the bespoke Deliverable and grant the customer only a revocable licence to evaluate it during the review window. Third-party components, open-source libraries, upstream vendor licences and any Akron Logic pre-existing materials embedded in a Deliverable remain the property of their owners and are licensed, not assigned, on the terms identified at Handover.
Settlement of Funds
Amounts paid by a customer through the payment gateway are settled by the gateway to Akron Logic's registered bank account under the settlement arrangements agreed between Akron Logic and the gateway in our merchant agreement. Those arrangements are a commercial matter between Akron Logic and the gateway. They are not published here, and no settlement interval, cut-off or schedule should be inferred from this Policy.
Settlement affects only when Akron Logic receives the funds. It does not change the customer's delivery date, the customer's rights under this Policy, or the outcome of a refund request. The customer's payment obligation is discharged when the gateway returns a successful authorisation for the payment; the customer is not asked to wait for, or to bear any consequence of, settlement between the gateway and Akron Logic.
Where a refund is approved, it is processed back through the same payment channel used for the original payment, and the funds are returned to the original payment method on the issuing bank's or wallet provider's own processing schedule, which Akron Logic does not control and cannot shorten. Akron Logic does not net a refund against a customer's other orders and does not deduct an administrative fee from a refund that arises from our failure to deliver.
Contact for Delivery Queries
Queries about a delivery, a Handover, an order-confirmation email or a delivery date should be sent to our support desk with the order reference and the date and amount of the payment.
- Delivery and billing support: support@akronlogic.com
- General enquiries: contact@akronlogic.com
- Telephone: +880 1721-496669
- Registered office: 267/17, Flat 7/E, Bankers Complex-01, New Town, Demra, Dhaka 1361, Bangladesh
- Hours: Sunday – Thursday, 10:00–19:00 (GMT+6), excluding Bangladesh government holidays
We acknowledge delivery queries received during Business Hours within 1 Working Day and aim to resolve the query, or provide a substantive update, within 3 Working Days. Queries received outside Business Hours are treated as received at the start of the next Working Day. Further ways to reach us are listed on our Contact page.
Governing Law and Changes to this Policy
This Policy is governed by the laws of the People's Republic of Bangladesh, and any dispute arising out of it is subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.
We may amend this Policy to reflect changes in our services, our suppliers or applicable law. The version published on akronlogic.com at the time an order is placed is the version that applies to that order, and the date recorded at the top of this page states when it was last changed.